How Telepass accelerated risk management by 50% — and gained a unified view of risk

In the fast-paced, highly regulated financial services space, Telepass — a leading European provider of electronic toll and digital mobility services — needed a smarter, faster way to manage risk without compromising oversight. With Diligent’s AI-powered platform, they cut follow-up time in half, unified their control functions, and gave the board real-time visibility — all while staying fully in control of their methodology.

"What makes Diligent different is the complete level of customisation. I’ve spent nothing in consulting services to set my platform up and I know how to flex it so that it can meet all of my needs as they change over time.”

— Michele Variale, Chief Audit Executive, Telepass

Key results

• 50% faster follow-up: Reduced time spent on action item tracking, freeing up resources for strategic risk assessment.
• Stronger board oversight: Unified reporting and real-time insights improved transparency and trust.
• Continuous monitoring: Enabled 100% monitoring of potentially fraudulent transactions.
• Customisable & scalable: A flexible platform that adapts to evolving risk and compliance needs.
• Integrated control functions: Combined assurance across audit, risk, compliance, and data protection.

Learn how Diligent can help your organization do the same: Request a demo here